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The official bookstore of Lane Community College

Return Policy

Note that dates and times are subject to change

Refund Key Facts

Last Day for a Summer Term Textbook Refund is Wednesday, July 3, 2019 at 5:00 p.m.

Due to potential changes in classes and class materials, purchasing textbooks before opening day of sales is strongly discouraged. All Sales are Final!

  • Original receipt is required for any return or exchange.
  • Returns or exchanges must be in original condition with all packaging and tags.
  • Current Photo ID is required.
  • Refunds will be credited in the manner in which the item(s) were purchased. No cash refunds on charged purchases.

Textbook Returns/Refunds:

New Books: No damage, marring or marking of any sort accepted. Must include all components.

Used Books: Must be returned in the condition they were purchased.

Absolutely no liquid damage is allowed, including due to weather

Rental Returns/Refunds:

  • Rental Return Deadline with Refund is always the same as the Textbook Refund Deadline. See above.
  • Rentals must be returned in good condition per rental agreement - New books must be in new condition with all components intact.
  • Whether Online or Distance Learning, rental returns must be returned by the Rental Agreement deadline for a full refund. Please include the Student's Name and L-Number for the return to be processed.

Rental Book Check-In:

Spring Term Rental Book Check-In Deadline is: Monday, June 17, 2019 at 5:00 p.m.

  • Rental books not returned by check-in deadline and rental books that do not meet with the Rental Agreement return conditions will be charged a non-refundable replacement fee (remaining cost of textbook), plus a $15 processing fee.
  • See Rental Information page for complete terms and conditions.

Online Book Returns:

Summer Term Textbook Returns Accepted Through Wednesday, July 3, 2019 at 5:00 p.m. with Proof of Class Cancellations (copy of current class schedule).

  • Without proof of class cancellation a 15% or $30 max. (whichever is less), restock fee will be charged.
  • If shipping an Online book return to Titan Store it must be received at the store before Textbook Return Deadline. This includes Distance Learning students, as well.
  • Online order returns must include the blue Return Slip completely filled out, plus a copy of your current schedule and original receipt.

Merchandise Refunds:

  • With the exception of non-returnable merchandise returns are accepted within 5 working days of purchase.
  • Items must be in original condition with all original packaging and tags intact.

Non-Returnable Merchandise:

Some merchandise cannot be returned, including opened computers, access codes, most software, clearance items, food, beverages, sundries, special orders, LTD merchandise, and other items as specified.